Track your first parcel with PackTrack

PackTrack brings supported parcels together on your phone. This guide covers adding a tracking number, reading updates and checking common problems. Tracking takes place in the iPhone or Android app; you do not enter shipment details on this website.

Install the mobile app
Open App Store on iPhone or Google Play on Android using the links below. Install PackTrack and open it on your phone. You do not need a PackTrack account to add parcels or check their statuses.
Get the tracking number
Use the shipment tracking number supplied by the sender, shop or carrier. An order number may be different from the tracking number. Copy the number carefully, keeping its letters and digits; a typing error can prevent the carrier from finding the parcel.
Add the parcel and choose its carrier
Add a parcel in PackTrack, paste or type the tracking number, and select the carrier that handles the shipment. You can also scan a tracking-number barcode. Choose one of the supported carriers below; PackTrack is an independent app, not the carrier’s official service.
Read the status history
Open the parcel to see the events returned by its carrier and the days in transit. The history helps you follow changes over time. An unchanged status means no new event has been received; it does not establish the parcel’s current physical location or a delivery date.
Set up notifications
Allow notifications for PackTrack in your phone settings if you want alerts about new tracking events. Background checks depend on the operating system and its restrictions. Set quiet hours in the app for periods when you do not want notifications.
Keep your list easy to browse
Use search and filters to find a parcel and separate active from delivered shipments. The list and status history stay on your device. PackTrack also provides a home-screen widget and can display a tracking-number barcode; follow the carrier’s instructions when collecting a parcel.

Supported carriers

YunExpress
Ukrposhta
Belpost
Express Post Victory (Expovi)

Choose the carrier when adding a tracking number.

If a tracking status does not update

Compare the tracking number with the sender’s original message. Check for missing characters and confirm that it is a shipment number, not an order reference.
Check the selected carrier. A valid number sent to a different carrier may not return the expected shipment.
Check the internet connection. PackTrack contacts carrier services to obtain statuses; stored history does not replace a fresh online check.
A carrier may not have published a new event yet, or its service may be temporarily unavailable. PackTrack can show only the information it receives.
For delivery, address, customs or collection questions, contact the sender or carrier. For an app error, contact PackTrack support below.

If notifications do not arrive

Check notification permission, quiet hours and your phone’s background restrictions. Open the app to check the latest available status. Neither alerts nor background checks can make a carrier publish an event sooner.

Your parcel data

Tracking numbers and parcel history are stored on the device. Tracking numbers are sent to the relevant carrier services to check delivery statuses. Third-party services may also process data; the linked privacy policy explains this processing.

Read the privacy policy

In English